- #EINSTEIN PLATFORM SERVICES PEM FILE HOW TO#
- #EINSTEIN PLATFORM SERVICES PEM FILE INSTALL#
- #EINSTEIN PLATFORM SERVICES PEM FILE PASSWORD#
- #EINSTEIN PLATFORM SERVICES PEM FILE DOWNLOAD#
Create the dataset using the einstein-example-dataset copy.csv file.Ĭurl -X GET -H "Authorization: Bearer " -H "Cache-Control: no-cache". Enter your credentials for Einstein and the key from the einstein_platform.pem file. Generate an OAuth token to use in the API calls.ī. The following API calls and information come from the Salesforce Einstein documentation. These steps use the example dataset in the einstein-example-dataset copy.csv file. Check your email to verify your new account. On the activation page, download the einstein_platform.pem file. Download Salesforce's Data Loader application. Import Salesforce Knowledge articles from the simple-sample-knowledge-articles.csv file. 
To fix the problem, replace every instance of "Knowledge_kav" in PureCloudKnowledgeUtilit圜ontroller.apxc with your object name. Important: If the name of your knowledge article object is different from the default name (Knowledge_kav), you will not see any search results. Configuration Set Up Salesforce Knowledge
ACD chat working in your Genesys Cloud organization. Version of the Genesys Cloud for Salesforce managed package that supports Lightning Message Service. Genesys Cloud for Salesforce Version 4.1 or later installed in your Salesforce organization.įor more information, see Set up the Genesys Cloud for Salesforce integration. Send an ACD chat message to an active user in Genesys Cloud for Salesforce and confirm that the Lightning component updates with articles. Install the unmanaged package or manually add the code from this GitHub repository, add a Lightning component to an app, and add values to the PureCloudKnowledgeConstants Apex class. Configure the Genesys Cloud for Salesforce managed package to enable client events with an event type of Notification and expand chat notifications. Set up Salesforce Knowledge and train your data for Salesforce Einstein. These items show how Salesforce Einstein can display Salesforce Knowledge articles based on ACD chat messages in Genesys Cloud for Salesforce. This repository contains a Salesforce Lightning component, Apex classes, and supporting files for use with Genesys Cloud for Salesforce. You see the key file in the list of files owned by you.Genesys Cloud for Salesforce Einstein Example. Navigate to the directory where you saved the einstein_platform.pem file, select the file, and click Open. From the App Launcher ( ), find and open Files. Store the Authentication Certificate in Salesforce If you're using a different browser, you can copy and paste your key into a text file and save it as einstein_platform.pem. Click Download Key to save the key locally.Ĭaution: The Download Key button is only supported in the most recent version of these browsers: Google Chrome™, Mozilla® Firefox®, and Apple® Safari®. (If you don’t know your TP username and password, this module shows you how to find them.) If you’re already logged in to your hands-on org, you won’t see this page and you can skip to the next step.
If you see a Salesforce login page, enter your Trailhead Playground username and password and click Log In.Sign Up for an Einstein Platform Services Account Change the email address you use for your Trailhead Playground and Trailhead Account orgs to a different address for this exercise.Skip the next section and go to the Store the Authentication Certificate in Salesforce section. Use the certificate you got when you signed up previously for your account.If you completed the Quick Start: Einstein Vision project, or you already have an Einstein account, you have two options. When you sign up for an Einstein Platform Services account, the platform stores your email address from your Salesforce org.
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